Return & Refund Policy

Refund

Goods sold are not refundable.

In case of any product-related issues, customers must arrange for self-collection at their designated point.

Return

Returns shall with proof of purchase and only eligible for products defective.

Customers must arrange for the return of the defect product to YOOZ office.

YOOZ Marketing Sdn Bhd

15-3, Jalan Tasik Utama 8,Medan Niaga Tasik Damai , 57000 Kuala Lumpur.

Upon receiving the returned item and verifying its condition, we will process credit the purchase amount to your YOOZ Rebate wallet or replacement accordingly.

Please note that this policy is subject to change, and customers are encouraged to review the most recent version on our website. For any questions or concerns regarding refunds and returns, please contact us at info.yoozmarketing@gmail.com

YOOZ Marketing Sdn Bhd (referred to as "we" or "Site") is dedicated to safeguarding the privacy of our customers. We recognize that our customers are of utmost importance to us, and we assure you that we do not disclose your personal information to unaffiliated third parties under any circumstances. Your data is solely used for order processing and marketing purposes. By using the YOOZ Mobile App or purchasing products or services from us, you agree to be bound by this policy. We kindly request you to take the time to read and understand this policy.

What Information Does YOOZ Marketing Collect from Customers?

Information provided by you: We receive and store information that you enter on the YOOZ Mobile App or provide to us through any other means. You have the option to choose not to provide certain types of information. We only utilize your information to enhance our products and services and to help manage our Site.

Information collected through automated means: We also receive and store certain types of information automatically whenever you interact with us, such as when you visit our Sites. Similar to many other websites, we use cookies. Browsing our Sites will result in the collection of certain information.

Information from other sources: We may also obtain information about you from other sources, such as when providing special offers that we believe will be of interest to you. Such information may be added to our account records.

Does YOOZ Marketing Share Your Information with Others?

We will not share your personal information with unaffiliated third parties unless you have specifically requested or authorized us to do so. We share your information only in accordance with our Privacy Policy, as outlined below:

YOOZ Marketing Sdn Bhd business partners: We work closely with our affiliated business partners. We may share your information with business partners who participate in online promotions, provide us with products or services, or operate Sites linked to ours. You will be informed when a third party is involved.

Third-party service providers: We engage other companies and individuals to perform certain functions on our behalf. For instance, they may assist in delivering parcels, sending mail or emails, analyzing data, aiding in marketing efforts, providing search results and links (including paid search results and links), processing payments, and serving customers. These service providers have access to the necessary data to fulfill their obligations but are prohibited from misusing the data for other purposes.

For the protection of YOOZ Marketing Sdn Bhd and others: We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process. We may also disclose information about you to prevent fraud and other crimes or to enforce our contracts with you. It is important to note that such actions do not violate our Privacy Policy, in which we promise not to sell, rent, or share identifiable customer information for commercial gain.

How Does YOOZ Marketing Use Cookies?

"YOOZ Marketing may use ""cookies"" to collect or log certain information. A cookie is a small piece of information that a Site stores on a personal computer and can later retrieve. We may use cookies for administrative purposes, such as storing our customers' preferences for specific products or saving passwords to avoid inputting them on each visit to our Site. Cookies do not contain information that allows anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can configure their browsers to refuse cookies. However, disabling cookies may affect the availability of certain services."

Comments, Reviews, and other Information

When using our Site, you may have the opportunity to post or submit comments, reviews, and other information on publicly accessible pages. Please be aware that when you post or submit such information, it is done at your own risk, becomes public, and is not subject to this policy.

Changes to This Privacy Policy

As we continue to develop our Site and utilize technologies to enhance the services we provide, this Privacy Policy may be updated over time. We encourage you to periodically review this Privacy Policy to stay informed about our most current privacy practices. Your continued access and use of our Sites will indicate your acceptance of any changes or revisions to our Privacy Policy.

Security

Our company YOOZ mobile app applies appropriate security measures to prevent the unauthorized disclosure of customers' personal identification details to third parties, as well as illegal disclosures and hacking attempts. However, please note that any information transmitted over the Internet is not 100% guaranteed to be safe and secure.

Suggestions and Feedback

If you have any questions or comments regarding this Privacy Policy, please contact us at sales@yoozmarketing.com.my.